Privacy Policy

HATIB AL LAYL RESTAURANT L.L.C - SPC respects the privacy of visitors and customers using our website and is committed to protecting personal data collected and used when browsing the website, using our services, or placing orders.

This Privacy Policy has been prepared in accordance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data. It explains the types of information that may be collected, how such information is used and protected, and the choices available to you regarding your personal data.

1. Information We Collect

We may collect certain information when you use our website or place an order, including:

• Name.
• Phone number.
• Email address, when provided.
• Delivery address and location.
• Details of orders and products purchased.
• Notes and instructions relating to your order.
• Information provided when communicating with customer service, including through WhatsApp.
• Technical information relating to your device, browser, and use of the website.

2. How We Use Your Information

Information collected may be used for the following purposes:

• Receiving, processing, and managing orders.
• Confirming orders and communicating with customers regarding their status.
• Delivering orders to the specified address.
• Providing customer support and responding to enquiries.
• Improving Hatib Al Layl services and the website user experience.
• Improving website performance and identifying technical issues.
• Protecting the website and services against unlawful or fraudulent use.
• Complying with applicable legal and regulatory requirements.

The use of your personal data may be based on fulfilling an order placed by you, your consent when subscribing to marketing communications, or compliance with applicable legal or regulatory obligations.

3. Electronic Payments

When using electronic payment methods, payment information may be processed through specialized payment service providers.

The use of payment services may be subject to the terms and privacy policies of the relevant payment service provider.

Payment information is used only to the extent necessary to complete and process the financial transaction associated with the order.

4. Cookies

The website uses cookies and similar technologies to assist in operating the website and improving the user experience.

Cookies may be used to:

• Remember certain user settings and preferences.
• Retain the contents of the shopping cart.
• Improve website performance.
• Understand how visitors use the website.
• Measure and improve the performance of services and social media marketing campaigns.

Users may control or delete cookies through their browser settings. However, disabling certain cookies may affect some website functions.

5. Sharing Data with Third Parties

Necessary information may be shared with trusted third parties where required to provide our services, including:

• Delivery service providers.
• Payment service providers.
• Website hosting and operation providers.
• Technical service providers.
• Communication and messaging service providers, including WhatsApp.

Personal data is not sold to third parties for marketing purposes.

6. Transfer of Data Outside the UAE

Some personal data may be processed through technical service providers or social media platforms that process data outside the United Arab Emirates. In such cases, appropriate safeguards are used to protect personal data in accordance with applicable laws.

7. Data Security

Appropriate measures are taken to protect personal data against unauthorized access, use, alteration, or disclosure.

However, no electronic method of transmitting or storing information can provide absolute security. Appropriate safeguards are therefore applied based on the nature of the personal data and the manner in which it is used.

8. Data Retention

Personal data may be retained for as long as necessary to provide services, process and fulfil orders, and meet operational, accounting, or legal requirements.

The retention period may vary depending on the nature of the information and the purpose for which it is used.

9. Your Rights

You may contact us regarding your personal data, including to request:

• Information about the personal data held about you.
• Correction or updating of inaccurate personal data.
• Deletion of personal data where permitted by law.
• Objection to certain uses of personal data.
• Opting out of certain marketing communications.
• Withdrawal of consent where processing is based on your consent.

10. Marketing Messages and Offers

Communications relating to your orders or Hatib Al Layl services may be sent, such as order confirmations and delivery status updates.

Promotional offers or marketing communications may also be sent where permitted. You may opt out of receiving marketing communications at any time through the available methods or by contacting us.

11. Privacy of Minors

Our services are intended for adults who are legally capable of entering into binding agreements. Individuals under the legal age of majority should not place orders or provide personal data through the website without the supervision of a parent or legal guardian.

12. Third-Party Links and Services

The website may contain links to or services provided by third parties, including WhatsApp and social media platforms.

This Privacy Policy does not apply to websites or services operated by third parties. We therefore recommend reviewing the privacy policy of any external service used, including WhatsApp's privacy policy when communicating through the platform.

13. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to services, website operations, or applicable legal requirements.

Any updates will be published on this page and the Last Updated date at the top of the page will be amended accordingly. Continued use of the website following publication of updates constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.

14. Contact Us

If you have any questions or requests relating to this Privacy Policy or your personal data, you may contact HATIB AL LAYL RESTAURANT L.L.C - SPC by email at info@hatib-allayl.com or through the official contact channels provided on the website.

HATIB AL LAYL RESTAURANT L.L.C - SPC
United Arab Emirates